Ticket Refund Policy
ALL SALES ARE FINAL. No refunds. Online and over-the-phone tickets incur a transaction fee per ticket. There are no exchanges for single-performance tickets. Ticket Exchange fee is waived for Firehouse members. In the event of a cancellation for which there is no rescheduled date, a refund, credit, gift certificate, or an exchange into a different performance can be arranged.
Privacy Policy
Your name and address will be provided to the venue only. We do not sell or share user information with others.
Recurring Donation Policy
- If I signed up for a recurring donation, I understand my first donation will take place today.
- If I signed up for a recurring donation, my donation will be drafted the same day of the month, each month, quarter or year (according to the schedule I have selected), unless an end date was established or I cancel the recurring donation.
- I understand that in the event that I initially donate on the 29th, 30th, or 31st of any given month, my donations will occur on the last day of a month if that particular month doesn’t have 29-31 days in it.
- I understand that I can make adjustments to my recurring donation at any point by logging into my account and accessing donations.
- I understand that I can access the information about this recurring donation and other donations by logging into my account.
- I understand that an Annual Report of my donations will be made available to me by January 31st of the following year by logging into my account.